Terms of services

Welcome to ODT Printworx. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully.

1. General

• This website is operated by ODT Printworx.

• By placing an order with us, you confirm that you are legally capable of entering into binding contracts.

• We reserve the right to update or modify these Terms at any time.

2. Products & Services

• We provide custom embroidery services for workwear and apparel.

• Product images are for illustrative purposes; actual items may vary slightly.

• All logos or designs provided by customers must be owned or licensed by them. We are not responsible for copyright or trademark issues.

3. Orders & Payment

• Orders are confirmed once payment has been received in full or as agreed.

• Quotes provided are valid for 14 days unless otherwise stated.

• Custom orders are non-refundable once embroidery has begun.

4. Delivery & Turnaround

• Standard turnaround times will be communicated at the time of order.

• We are not liable for delays caused by shipping carriers or unforeseen circumstances.

5. Returns & Refunds

• Because products are customized, we do not accept returns unless the item is faulty or an error was made by us.

• Any issues must be reported within 7 days of delivery.

6. Liability

• ODT Printworx is not liable for indirect losses, business interruptions, or misuse of products once delivered.

7. Governing Law

• These Terms are governed by the laws of the United Kingdom.

For any questions about these Terms, please contact us at hello@odtprintworx.co.uk.